DOCUMENT:Q186673  12-APR-1999  [exchange]
TITLE   :XWEB: Error Msg: Unable to Delete Message Using OWA
PRODUCT :Microsoft Exchange
PROD/VER:5.5
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
 - Microsoft Outlook Web Access, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you have exceeded your mailbox storage limit, you cannot delete any items
using Outlook Web Access (OWA). The following error message appears when you
attempt to delete an item after you have exceeded your mailbox storage limit
with Exchange Server 5.5:

   "Unable to delete message"

This error message was changed in Exchange 5.5 SP1 to the following:

   "Unable to delete item"

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

   S E R V P A C K


MORE INFORMATION
================

This problem does not occur if you use any other messaging client, such as
Outlook Express, Outlook, or other MAPI clients. Note that items currently
stored in the Deleted Items folder can be deleted as expected.
======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550
Version           : 5.5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.