DOCUMENT:Q186764 14-MAY-1999 [exchange] TITLE :XCLN: Cannot Search For Names That Contain Swedish Characters PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.0,5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5 - Microsoft Exchange Windows NT client, version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you type a character from a Swedish character set in the "Type Name or Select from List:" box in the Address Book or Select Names dialog box, you may not automatically scroll down to the mailboxes and distribution lists whose display names start with that character. This problem occurs when you are using a U.S. Microsoft Exchange client to connect to a Microsoft Mail postoffice that meets the following criteria: - The postoffice is located on a Microsoft Windows NT Server computer that is configured to use a Swedish code page. - The address list on the postoffice has been sorted using Scandinavian sort order. Note that this problem occurs when you select the global address list or postoffice address list, but it does not occur when you select the personal address book (PAB). In addition, note that this problem does not occur if you use a Microsoft Mail client to connect to the Microsoft Mail postoffice. CAUSE ===== This problem occurs because the Exchange Server address list provider for Microsoft Mail (Msfs32.dll) and the Microsoft Mail Resort.exe utility that is used to sort the address list on the postoffice do not use the same sort order. The Exchange Server address list provider uses a static sort table, while the Resort.exe utility uses a sort order based on the C850sort.glb file located on the postoffice. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION ================ To view the Address Book dialog box, click Address Book on the Tools menu in the Exchange client. To view the Select Names dialog box, compose a new message, and then click To, or click Address Book on the Tools menu. ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchangeClientSearch kbZNotKeyword2 kbZNotKeyword3 kbExchange500NT Version : WINDOWS:5.0,5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.