DOCUMENT:Q186863 20-NOV-1999 [exchange] TITLE :XWEB: Unable to Change Password Using OWA PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5; winnt:4.5,5.5 SP3 OPER/SYS: KEYWORDS:exc55sp3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 - Microsoft Exchange Server, version 5.5 SP3 - Microsoft BackOffice Small Business Server version 4.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to change your domain password from the Outlook Web Access Client, the following error may occur: Internet Explorer cannot open the Internet site http:///iisadmpwd/aexp2b.htr. A connection with the server could not be established CAUSE ===== Changing passwords with OWA requires that Secure Sockets Layer (SSL) be installed. MORE INFORMATION ================ For additional information about installing SSL, please see the following articles in the Microsoft Knowledge Base: Q218445 How to Configure Certificate Server for Use with SSL on IIS Q234022 XCLN: Configuring Exchange OWA to use SSL Additional query words: ====================================================================== Keywords : exc55sp3 Technology : kbOutlookSearch kbAudDeveloper kbExchangeSearch kbZNotKeyword2 kbOWASearch kbSBServSearch kbOWA550SP1 kbOWA550SP2 kbOWA550SP3 kbSBServ450 kbExchange550SP3 Version : WINDOWS:5.5; winnt:4.5,5.5 SP3 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.