DOCUMENT:Q188638 22-OCT-2000 [exchange] TITLE :XCLN: Equations in Msg. from cc:Mail PO Appear Wrong in Outlook PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:; winnt:4.0,5.0,5.5; :8.0,8.01,8.02,8.03 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 - Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 - Microsoft Outlook 98 ------------------------------------------------------------------------------- SYMPTOMS ======== Formulas in the body of a message sent from a user on a cc:Mail postoffice to a mailbox in Exchange are not displayed correctly for the Exchange user. If the message is composed with an equation in cc:Mail (for example: 44+55=099) and sent to Exchange, an Exchange client converts the equation to: 44+55 9 when the message is opened. CAUSE ===== The autoformat of plain text documents causes the client to do the conversion. This problem only occurs when you are using Outlook with Word as your e-mail editor and receive a message from a cc:Mail postoffice. WORKAROUND ========== To work around this problem, do the following: 1. Open Microsoft Word. 2. On the Tools menu, select AutoCorrect. 3. Click the AutoFormat tab. 4. Clear the "Plain text WordMail documents" check box. 5. Click OK after clearing this check box. The equation in the message will no longer be converted. Additional query words: 8.5 ====================================================================== Keywords : Technology : kbOutlookSearch kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbOutlook97 kbZNotKeyword2 kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803 Version : WINDOWS:; winnt:4.0,5.0,5.5; :8.0,8.01,8.02,8.03 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.