DOCUMENT:Q189243 24-APR-1999 [exchange] TITLE :No Error Displays When Admin Is Running During Move Server PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Move Server utility to change the Enterprise name of an Exchange Server computer while the Exchange Server Administrator program is running, a system crash will occur and produce the following call stack: CBaseNode::RemoveChild(CBaseNode * const 0x00a53a70, CBaseNode * 0x004cef1e) line 2262 + 6 bytes CBaseHList::DeleteItem(CBaseHList * const 0x00a53a70, CBaseNode * 0x004d1c9c) line 1382 CHmtNode::ScRefreshNode(CHmtNode * const 0x00a53a70) line 4362 + 12 bytes CHList::ScRefreshList(CHList * const 0x00a53a70) line 1964 CServerListForm::OnReloadEnterprise(CServerListForm * const 0x00a53a70, int 4383655) line 9972 CServerListForm::OnRefresh(CServerListForm * const 0x00a53a70) line 4131 CBaseForm::FProcessMenu(CBaseForm * const 0x00a53a70, unsigned int 4371442) line 2325 CServerListForm::FProcessMenu(CServerListForm * const 0x00a53a70, unsigned int 5329784) line 1198 + 8 bytes CBaseFrame::LWndProc(CBaseFrame * const 0x00a53a70, unsigned int 4302121, unsigned int 273, long 65544) line 3509 + 15 bytes CAdminFrame::LWndProc(CAdminFrame * const 0x00a53a70, unsigned int 5330311, unsigned int 273, long 67512) line 391 CBaseFrame::LWndProcStatic(HWND__ * 0x77e71ab7, unsigned int 1638898, unsigned int 273, long 67512) line 3690 USER32! 77e71ab7() No errors or messages are displayed when you start the Move Server utility to alert you that the Exchange Server Administrator program is running and should be stopped before you begin. WORKAROUND ========== Stop the Exchange Server Administrator program before starting the Move Server utility. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: pilgrim post-SP1 ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : WINDOWS:5.5 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.