DOCUMENT:Q189586 18-MAY-2001 [exchange] TITLE :XFOR: Dial-up Internet Mail Service Fails with Event 4106 PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - the operating system: Microsoft Windows NT 4.0 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== After you set up a dial-up Internet Mail Service connector, the following stop events randomly appear in the application event log: MSExchangeIMC Error SMTP Interface Events 4106 The Dial-up connection 'Phone book entry' could not be made. The error reported was: [317] (317) -OR- MSExchangeIMC Error SMTP Interface Events 4106 The dial-up connection 'Phone book entry' could not be made. The error reported was: [4264763456] (4264763456) When this event occurs, the modem fails to dial. The modem eventually recovers and successfully dials. This event can cause the Internet Mail Service connector to miss its scheduled dial-up session. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Windows NT 4.0 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: sp4 ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTSsearch kbExchangeSearch kbExchange550 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.