DOCUMENT:Q189840  15-DEC-2000  [exchange]
TITLE   :XWEB: OWA Installation Fails with 0xC002041D Error
PRODUCT :Microsoft Exchange
PROD/VER:
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange Server, versions 5.0, 5.5 
 - Microsoft Exchange, versions 5.0, 5.5 
 - Microsoft Exchange, version 5.0 
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SYMPTOMS
========

When you attempt to install the Outlook Web Access (OWA) component for Microsoft
Exchange Server, the installation may fail with the following error:

   The service did not respond to the start or control request in a timely
   fashion.
   Microsoft Windows NT
   ID no: 0xc002041d

The following event may be found in event viewer as well:

   Event ID 5
   Active Server Pages, 6:07pm 10/15/97
   Error: File /Exchange/USA/logon.asp  Unexpected error

CAUSE
=====

This problem can occur if the Worldwide Web Publishing service fails to start
after the installation process for OWA.

WORKAROUND
==========

Reinstallation of the OWA component from the Microsoft Exchange Server compact
disc should eliminate the error. In some cases, corruption or problems may
require reinstallation of Internet Information Server prior to installation of
OWA.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.

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Keywords          :  
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchange550 kbExchangeClientSearch kbZNotKeyword2
Issue type        : kbbug

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