DOCUMENT:Q189930 15-NOV-1999 [exchange] TITLE :XCLN: Macintosh Client Error "The Item Could Not Be Displayed" PRODUCT :Microsoft Exchange PROD/VER:MACINTOSH:8.0; WINDOWS:4.0,5.0 OPER/SYS: KEYWORDS:exc4 exc5 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Macintosh client, versions 4.0, 5.0 - Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to open or create a new message using an Exchange or Outlook client for Macintosh, the following error may occur: The items could not be displayed. You have exceeded the maximum amount of text. CAUSE ===== This error may be caused by a corrupt font that is used to display the message text. WORKAROUND ========== To test for a corrupted font, open the system folder and drag the fonts folder to the desktop. Shut down and restart the system. A new fonts folder will be created in the system folder with a default system font. After you restart the computer, open the Exchange or Outlook client again and test the message. The contents should be displayed in the default system font. If this works correctly, replace the affected font(s). If the same symptoms occur, it may be necessary to remove and reinstall the Exchange or Outlook client software. MORE INFORMATION ================ For more information on reinstalling the Exchange Client for Macintosh, see the following article in the Microsoft Knowledge Base: Q158519 XCLN: Removing and Reinstalling the Macintosh Client Additional query words: ====================================================================== Keywords : exc4 exc5 Technology : kbHWMAC kbOSMAC kbExchangeSearch kbExchangeClientSearch kbOutlookMacSearch kbExchange500Mac kbExchange400Mac kbOutlook800Mac Version : MACINTOSH:8.0; WINDOWS:4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.