DOCUMENT:Q191962 18-JAN-2000 [pcmail] TITLE :FAX: Problems Configuring Gateway to Stop in Year 2000 or Later PRODUCT :Microsoft Mail For PC Networks PROD/VER:MS-DOS:3.2 OPER/SYS: KEYWORDS:kbYear2000 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to Fax, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== You may experience one or more of the following symptoms when you attempt to use the Profile.exe program to configure the Microsoft Mail Gateway to Fax: - If you attempt to set the absolute break date to January 1, 2000 or later, the following error message is displayed: Invalid value. - If you set the relative break time so that the gateway is configured to stop on January 1, 2000, and then start the gateway, the expected stop date is displayed as "01-01-19100" (without quotation marks) instead of "01-01-2000". - If you set the absolute break date to January 1, 2000 or later, and then attempt to start the gateway, the following error message may be displayed: Break Date (year) "00" not valid Note that this problem can only occur if the individual fix for the first problem listed above has been applied. If this fix has not been applied, you cannot set the absolute break date to January 1, 2000 or later. - If you set the absolute break date to January 1, 2000 or later, and then start the gateway, the expected stop date is displayed as "01-01-19100" (without quotation marks) instead of "01-01-2000". Note that this problem can only occur if the individual fix for the third problem listed above has been applied. If this fix has not been applied, you cannot start the gateway after setting the absolute break date to January 1, 2000 or later. RESOLUTION ========== To resolve this problem, contact Microsoft Product Support Services to obtain the following fix. This fix should have the following time stamp: Faxgtw.exe 7/24/98 1:23p 139,926 bytes (version 3.0.3) Profile.exe 7/24/98 1:25p 49,199 bytes (version 3.0.3) Profile.glb 7/29/98 5:16p 529 bytes (version 3.0.3) This hotfix has been posted to the following Internet location as Faxgy2k.exe: ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/ The BREAKDATE= line in the Profile.glb file was modified to appear as follows: BREAKDATE=12/31/35 NOTE: If you have customized the default Profile.glb file, you should not use the Profile.glb file that is included with this fix. Instead, you should modify the BREAKDATE= line in your custom file so that it appears as above. If you use the Profile.glb file that is included with this fix, your custom changes will be lost. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft Mail Gateway to Fax version 3.2. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Contact Microsoft Product Support Services for more information. MORE INFORMATION ================ Before you apply the fix, the default absolute break date for the gateway is December 31, 1999. After you apply the fix, the default absolute break date is December 31, 2035. Additional query words: ====================================================================== Keywords : kbYear2000 Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateFax320 Version : MS-DOS:3.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.