DOCUMENT:Q192177 11-JUN-2002 [exchange] TITLE :XADM: Missing Entry Points in Gapi32.dll PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5,5.5 SP1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== When attempting to install Exchange Server 5.5, or running Update.exe for Exchange 5.5 Service Pack 1, you may receive the error message: Missing entry points in Gapi32.dll CAUSE ===== This occurs when there is a mismatch between an existing version of Gapi32.dll and the version that Update.exe or Setup.exe is expecting. WORKAROUND ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. 1. Start Registry Editor (Regedt32.exe). 2. Locate the following key in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\KnownDLLs NOTE: The above registry key is one path; it has been wrapped for readability. 3. On the Edit menu, click Add Value, and then add the following registry value: Value Name: Gapi32 Data Type: REG_SZ Value: Gapi32.dll 4. Quit Registry Editor. You must restart your computer for this change to take effect. MORE INFORMATION ================ The error mentioned in the "Symptoms" portion of this article can be noted during an upgrade to Exchange Server version 5.5 or a new installation to Exchange Server version 5.5, as well as during the service pack update. Placing the missing entry in the registry allows the software program to proceed normally. Additional query words: ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 Version : winnt:5.5,5.5 SP1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.