DOCUMENT:Q192747 20-MAY-2002 [exchange] TITLE :XFOR: Linkage SNADS Connector Does Not Handle NDR Properly PRODUCT :Microsoft Exchange PROD/VER::3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - LinkAge Message Exchange, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When an NDR message is received by the Exchange Server computer through the Linkage SNADS Connector, an entry similar to the following is logged in the Exchange Connectivity Manager's log browser: LME-SNADS-IN(014e) 4 22464:- Recipient: FPTEST(ATTPING), Status1: 0 '{SNA:0(No error)}' Status2: 201'{DIA:201(system error occurred)}' The Exchange Server recipient receives the following message in their inbox: The message was undeliverable because the recipient specified in the recipient postal address refused to accept the message. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Component: Linkage SNADS Connector File Name Date Time Size ---------------------------------------------- Lsdiamex.exe 8/19/98 10:31a 74,220 bytes Mexdia.msg 8/19/98 10:22a 2,158 bytes This is a hotfix and distribution requires manager approval. To receive the hotfix, customers must be encountering the bug as described above. You must track the customers you send this to and supply them with the next service pack when it becomes available. STATUS ====== Microsoft has confirmed this to be a problem in Linkage Message Exchange version 3.2. MORE INFORMATION ================ If you enable the debug option by doing following: add DEBUG=A30 in the [LME-SNADS-IN] and [LME-SNADS-OUT] sections of the Linkage.ini and use Decsnd.exe to parse the *.snr files in the \\Linkage\Traces directory you will get information similar to the following: Prefix > Dist_Command > Dist_ID > Origin_REN : "HOUSSW3" Origin_DGN : "" Origin_DEN : " " Origin_Seqno : "0000" Origin_DTM : 1998/7/31 16:31:3:1 Dist_Gen_Options > Dist_Flags : REPORT: Do not generate a report. Hop_Count : I(255) Service_Parms : Priority (RLG) DATALO Protection (RLG) LEVEL 2 (SAFE STORE REQUIRED) Capacity (RLG) INDEFINITE Server_Object_Ind : (No Server Object) Origin_Agent : 20F0F0F0: DIA Process Destination TP Begin_Dest_Operands > C3 52 01 |CR | Dest_RGN > "" Begin_REN_List > C3 53 01 |CS | Dest_REN > "BENGAL" Begin_DGN_List > C3 54 01 |CT | Dest_DGN > "BURMESE" Begin_DEN_List > C3 55 01 |CU | Dest_DEN > "LPLESS3" End_DEN_List > End_DGN_List > End_REN_List > End_Dest_Operands > Report_Correlation > Report-On_Origin_DGN: "BURMESE" Report-On_Origin_DEN: "LPLESS3" Report-On_Seqno : "0010" Report-On_DTM : 1998/7/31 15:0:8:18 Report-On_Agent_Corr: E2 A3 85 A2 A3 40 A3 96 40 81 A3 A3 |Stest to att| 97 89 95 87 |ping| Begin_Reprt_DGN_List> C3 54 01 |CT | Reported-On_Dest_DGN> "FPTEST" Begin_Reprt_DEN_List> C3 55 01 |CU | Reported-On_Dest_DEN> "ATTPING" Spec_SNADS/DIA_Type > DIA Report Spec_SNADS/DIA_Conte> SNADS/DIA Code : System Error / Routing Error <<<<< Return code End_Report_DEN_List > End_Report_DGN_List > DS_Suffix > Additional query words: ====================================================================== Keywords : Technology : kbZNotKeyword6 kbExchangeSearch kbLinkAgeSearch kbLinkAge320 Version : :3.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.