DOCUMENT:Q193321 19-DEC-1999 [exchange] TITLE :XCON: Recipient Name Not Recognized PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.0,5.5 OPER/SYS: KEYWORDS:exc4 exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect Exchange 4.0 or 5.0 sites with a Dynamic RAS Connector and use custom recipients instead of directory replication, messages that are replied to are returned with the following non-delivery report (NDR): Your message did not reach some or all of the intended recipients. Subject: RE: Please Reply Sent: 15/04/97 14:27:29 The following recipient(s) could not be reached: 'Test User' on 15/04/97 14:27:30 The recipient name is not recognized MSEXCH:MSExchangeMTA:: Note that the name is a valid user on the receiving server, the custom recipients are created from an export file created on the receiving server, and details are correct. CAUSE ===== If you install Exchange Server to a different site or organization and only modify the display name, an NDR results when you reply to messages that originated at the site where the Organization/Site display names and distinguished names match. The reply address contains the return routing information, which is based on the X.500 Distinguished Name. The address space is configured with the display name information. The message does not go through when the sending server tries to resolve the name because it does not have a route. WORKAROUND ========== To work around this problem, do one of the following: - Add a new address space based on the directory names for the receiving site. - Reinstall the Exchange Server software that has incorrect directory names specified. MORE INFORMATION ================ To verify the symptoms above, try sending a message by selecting the names from the global address list. Verify that the Directory Name fields for Organization and Site are the same as the Display Name fields. Additional query words: ====================================================================== Keywords : exc4 exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.