DOCUMENT:Q193621  17-DEC-1999  [exchange]
TITLE   :XCLN: Err Msg: Microsoft_OLE2--ProgIDFromCLSID not found
PRODUCT :Microsoft Exchange
PROD/VER:MACINTOSH:8.0
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you start Microsoft Outlook for the Macintosh, the following error message
appears:

   The application "Microsoft Outlook" could not be opened because
   "Microsoft_OLE2--ProgIDFromCLSID" could not be found.

CAUSE
=====

This problem occurs when you use Microsoft Outlook for Macintosh, Exchange
Server Edition, version 8.0, and EPSON Digital Photolab.

WORKAROUND
==========

To work around this problem, remove the file Oless.ppc from the Extensions
folder by doing the following steps.

NOTE: These steps assume that your view settings for folders are as icons.

1. On the desktop, double-click to open your hard disk drive.

2. Double-click to open the System folder.

3. Double-click to open the Extensions folder.

4. Resize and move the Extensions folder so you can see the Extensions(Disabled)
   folder in the System folder behind the Extensions folder.

5. Drag the Oless.ppc file from the Extensions folder to the
   Extensions(Disabled) folder.

6. Close all windows. Outlook will now open without the error message.

STATUS
======

EPSON Photo Sheet Installer is manufactured by EPSON Inc., a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.

MORE INFORMATION
================

Some EPSON printers include a CD that bundles several printing-related programs.
The program EPSON Photo Sheet Installer installs an extension called Oless.ppc
into the Extensions folder. This program comes bundled with the EPSON Stylus
Photo 700, Stylus Photo EX, and possibly other printers.

NOTE: Removal of the Oless.ppc extension may render the EPSON Photo Sheet
Installer inoperable. Contact EPSON for more information about this program.

For information about how to contact EPSON, query in the Knowledge Base for one
of the following articles:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Additional query words:

======================================================================
Keywords          :  
Technology        : kbHWMAC kbOSMAC kbExchangeSearch kbOutlookMacSearch kbOutlook800Mac
Version           : MACINTOSH:8.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.