DOCUMENT:Q193639 16-APR-1999 [exchange] TITLE :XFOR: Internet Mail Service Stops with Event Log Error 4116 PRODUCT :Microsoft Exchange PROD/VER:WINNT:5.5 OPER/SYS: KEYWORDS:exc55sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== The Internet Mail Service stops with an event log error 4116, which states The following: Event ID: 4116 Source: MSExchangeIMC Description: An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will be returned to the sender as a failed delivery instead of being delivered. The message will be moved to the "BAD" folder, if possible, and the error is not a temporary error. Otherwise it will be retried when the service is restarted. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate messages that have been moved to the "BAD" folder. CAUSE ===== The Internet Mail Service is trying to process outbound messages and receiving an error. The first line in the data portion of the error includes the following: 74 00 05 00 0e 00 07 80 The last four numbers indicate the MAPI error that was received and caused the Event 4116. The error is 8007000e, which means out of memory. The Internet Mail Service is programmed to stop if it receives such a memory error. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base: Q191014 : XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Internet Mail Service File Name Version ------------------------- Msexcimc.exe 5.5.2417.0 STATUS ====== Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2. MORE INFORMATION ================ A memory error in this instance incorrectly reports the error condition. A message in the MTS-OUT folder had a property header that contained more than 21 KB of data. This header, plus the sizes of all the other headers, totaled more than 32 KB. The Exchange memory manager enforces a limit of 32 KB per remote procedure call (RPC). The RPC failed because the message properties totaled more than 32 KB. So the Internet Mail Service was not actually out of memory. To resolve this, the error returned in the condition was changed to a non-critical one, so that the Internet Mail Service would not shut down. In addition, if the Internet Mail Service cannot successfully retrieve all message properties at once, it divides them up and retrieves some in one attempt and the rest in a second attempt. Additional query words: crash ====================================================================== Keywords : exc55sp2fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : WINNT:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.