DOCUMENT:Q194600 20-MAY-2002 [pcmail] TITLE :PC Ext: Some *SPECIAL Mssgs. Cause WinNT & OS/2 MMTAs to Fail PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2,3.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 3.2, 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== The OS/2 multitasking message transfer agent (MMTA) stops responding (hangs) with SYS 3175 memory allocation errors when the External program processes *SPECIAL messages. The Windows NT MMTA hangs with a General Protection Fault on Async.ovl. An OS/2 program caused a protection violation. At this point, the OS/2 and the Windows NT MMTA stops processing mail, and continue to produce errors even after re-starting. The MS-DOS version of the External program does not produce the error. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: File Name Version ---------------------- External.exe 3.5.24 This hotfix has been posted to the following Internet location as Exty2k.exe: ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks versions 3.2 and 3.5. Additional query words: ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN350 Version : WINDOWS:3.2,3.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.