DOCUMENT:Q194602 23-MAY-2002 [pcmail] TITLE :PC MMTA: Incorrect Error from Windows NT MMTA Dispatch PRODUCT :Microsoft Mail For PC Networks PROD/VER::3.2,3.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 3.2, 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Dispatch.exe, you see the errors and messages described below. The problem only occurs using a version of the External program earlier than 3.5.26 under the following circumstances: - Dispatch is run as a service - No external postoffices are defined - Server.glb does not exist (there were NEVER any external postoffices defined for this postoffice) You will see the following errors in the Dispatch.log file: ANZ 11/14/95 12:47 Permanent drives: H ANZ 11/14/95 12:47 Dynamic drives in use ANZ 11/14/95 12:47 Dynamic connections could not be established. ANZ 11/14/95 12:47 Checking the process table on MICROSOFT\APACRSC On the monitor windows, you also get the following message: [13:13] Started: 11/14/95 13:13 [13:13] Dispatch time zone is: PST8PDT [13:13] Home postoffice is: h [13:13] Permanent drives: H [13:13] Dynamic drives in use [13:13] Dynamic connections could not be established. [13:13] Do you want to exit the dispatcher? [13:13] Press Y to exit, N to continue RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: File Name Version ---------------------- Dispatch.exe 3.5.26 This hotfix has been posted to the following Internet location as Dirsy2k.exe: ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks versions 3.2 and 3.5. Additional query words: ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN350 Version : :3.2,3.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.