DOCUMENT:Q194920 06-MAY-1999 [exchange] TITLE :XFOR: Missing Message Bodies after GroupWise Migration PRODUCT :Microsoft Exchange PROD/VER:WinNT:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you migrate messages from Novell GroupWise to Microsoft Exchange Server, portions of some or all of the messages may appear to be lost, even though the event log does not indicate that a problem occurred during the migration. When you attempt to view the messages in Microsoft Outlook after the migration is finished, the message headers are present, but the message bodies are not. If you attempt to open the messages with the GroupWise client, the following error message is displayed: C04F: "unexpected error has occurred. Exit & restart GW" CAUSE ===== This problem occurs when the GroupWise database is damaged or when the message bodies are no longer located in the database. This prevents the Migration Wizard and the GroupWise client from accessing the message bodies. WORKAROUND ========== After the GroupWise database becomes damaged or the message bodies are no longer located in the database, the messages cannot be recovered. However, you can use the Ofcheck.exe program to delete the message headers associated with the damaged or missing message bodies before you migrate the messages to Exchange Server. For information about how to do so, contact Novell. If you have already migrated the messages to Exchange Server, use the Outlook client to delete the messages. MORE INFORMATION ================ GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : WinNT:5.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.