DOCUMENT:Q194958 13-MAY-1999 [exchange] TITLE :XCLN: Unable to Open Macintosh PowerPoint 98 Attachments PRODUCT :Microsoft Exchange PROD/VER:WinNT:8.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Outlook client for the Macintosh to open a PowerPoint attachment created using Microsoft Office 98 for the Macintosh, the file will not open and you receive the following error message: The document could not be opened, because the application program that created it could not be found. Could not find a translation extension with appropriate translators. Also, the icon of the attachment is a generic file icon rather than the normal PowerPoint presentation icon. CAUSE ===== Microsoft Office 98 for the Macintosh introduced a new file type for PowerPoint 98 that was not previously mapped by the Outlook Macintosh clients. RESOLUTION ========== To resolve this problem, apply the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining Exchange Server 5.5 Service Pack 1, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain Exchange Server 5.5 Service Pack 1 STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0. ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbExchangeSearch kbOutlookMacSearch kbOutlook800Mac Version : WinNT:8.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.