DOCUMENT:Q195214 26-JUL-2002 [exchange] TITLE :XADM: 5.5 SP1 Update Fails on 2nd Cluster Node with French PDC PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:exc55sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you apply Exchange Server 5.5 Service Pack 1 Update.exe on a secondary cluster node (inactive node), you are asked for the Exchange Service account password. When you type the correct password the following pop-up error message may be displayed: The error 317 occurred while formatting windows NT error 2220 - Microsoft Windows NT 0xc00208ac. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Setup and Administrator Programs File Name Version ------------------------- Admin.exe 5.5.2438.0 Exupdate.exe 5.5.2438.0 STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Pack 1. MORE INFORMATION ================ The error above occurs if the Primary Domain Controller is using the French language, whatever the language of Exchange Server. To install this fix, perform the following steps: 1. Perform a copy-and-paste operation for all the Service Pack 1 files to the local hard drive of each cluster node. 2. Perform a copy-and-paste operation for Exupdate.exe to the same directory that contains Udpate.exe (this should be i386 on Intel- platform computers). 3. Go to an MS-DOS command prompt and type the following to run Exupdate.exe on the first (active) node: EXUPDATE 4. Run EXUPDATE (Exupdate.exe) on the second node. 5. Replace the Service Pack 1 Admin.exe in \BIN with the new fixed Admin.exe. Additional query words: ====================================================================== Keywords : exc55sp2fix Technology : kbZNotKeyword6 kbExchangeSearch kbExchange550 kbExchangeClientSearch kbZNotKeyword2 Version : :5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.