DOCUMENT:Q195304  17-DEC-1999  [exchange]
TITLE   :XFOR: Lsdiavm.exe Process Terminates with a Dr. Watson
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55sp2fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========


The Microsoft Exchange PROFS Connector may stop delivering messages and the
Lsdiavm.exe process may terminate and display a Dr. Watson error message.

With the proper Windows NT and Exchange Server symbols installed, you should see
a debug call stack like the following:

   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   0012fd24  002d4131  00711ae0 00711ef0 0012fd54
    LSVMHC!ZIP5Data::writeCRNptrs+0x36
   0012fda4  002d337e  00711ef0 0070a4e0 0012fde0
    LSVMHC!ZIP5Data::buildCRON+0x1e1
   0012fde8  00406f82  0070a4e0 00c1a498 00c1a270
    LSVMHC!ZIP5Data::build+0xee
   0012fed8  0040507f  0070a4e0 00c1a270 00000000 LSDIAVM!sendZIP5+0x182
   0012ff08  00404e1d  00404350 00000000 00000000
    LSDIAVM!outputZIP5+0x24f(...)
   0012ff0c  00404350  00000000 00000000 00000000 LSDIAVM!outputVM+0xd
   0012ff20  004039d3  00000000 00000000 007074b4
    LSDIAVM!transformDIAtoOVM+0x30
   0012ff34  1000739d  00000000 0040cb40 007075c0
    LSDIAVM!DIAOVMHandleInQItem+0x73
   0012ff50  00401c30  0070a380 77f64a89 00140548
    LSCPS!EventManager::process+0x11d
   0012ff6c  004013bc  0040b8ef 00000004 00700180
    LSDIAVM!runApp+0x380(...)
   0012ff70  0040b8ef  00000004 00700180 00700350 LSDIAVM!main+0x1c
   0040cb40  00000000  00000000 00000000 00000000
    LSDIAVM!mainCRTStartup+0xff(...)

CAUSE
=====

A string buffer was read past its boundary into unknown memory.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

   Component: Exchange PROFS Connector

   File Name     Version
   ------------------------
   Lsdiavm.exe   5.5.2443.0
   Lsvmhc.dll    5.5.2443.0
   LSCPS.DLL     5.5.2443.0


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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