DOCUMENT:Q196304 30-SEP-1999 [exchange] TITLE :XFOR: SNADS Connector Displays Error Due to Incoming SMTP Messag PRODUCT :Microsoft Exchange PROD/VER:WinNT:5.5 OPER/SYS: KEYWORDS:exc55 EXC55SP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== The SNADS Connector may experience a crash in its LME-SNADS-MEXDIA process, resulting in a stopped process or a Dr. Watson error message. The message flow outbound to the host will be stopped at this point in time. CAUSE ===== The SNADS connector received an SMTP message with an unexpected character in the Sender name for its P2 header. For example, postmaster%g%s@commpany.com. This results in the stopping of the LME-SNADS-MEXDIA process on the connector. RESOLUTION ========== The next release of the SNADS connector, included in the latest service pack, correctly parses the Sender name field in the P2 header, and no longer stops the LME-SNADS-MEXDIA process. To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack WORKAROUND ========== To work around this problem, remove the offending message from the SNADS queue - Outbound from Exchange Server. STATUS ====== Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3. Additional query words: crash, Dr. Watson, snads, lme-snads-mexdia ====================================================================== Keywords : exc55 EXC55SP3Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : WinNT:5.5 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.