DOCUMENT:Q196306 25-APR-1999 [exchange] TITLE :XFOR: Err Msg: The Remote Access Service Phone Book Cannot... PRODUCT :Microsoft Exchange PROD/VER:WinNT:4.0,5.0,5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click the Dial-Up Connections tab in the properties for the Internet Mail Service or Internet Mail Connector, the following error message may be displayed: The Remote Access Service (RAS) phone book cannot be opened. It must be accessible and in the system directory as \winnt\system32\ras\ rasphone.pbk. In addition, the following event may appear in the event log: Event: 4106 Source: MSExchangeIMC Category: SMTP Interface Event Description: The dial-up connection "" could not be made. The error reported was [5]. Access denied. Where is a Dial-Up Networking phonebook entry. Note that if you attempt to manually establish a connection using the Dial-Up Networking phonebook entry, you are able to do so. CAUSE ===== The Internet Mail Service or Internet Mail Connector is unable to access the Rasphone.pbk file in the Winnt\System32\Ras folder. This can occur for either of the following reasons: - The file is missing or damaged. - The Microsoft Windows NT Server administrative shares have been removed from the Microsoft Exchange Server computer. WORKAROUND ========== To work around this problem, perform the following steps: 1. Verify that the Rasphone.pbk file exists in the Winnt\System32\Ras folder. 2. Recreate the Windows NT Server administrative shares. For information about how to do so, please see the following article in the Microsoft Knowledge Base: Q155345 How To Re-Create Administrative Shares in Windows NT MORE INFORMATION ================ When you click the Dial-Up Connections tab in the properties for the Internet Mail Service or Internet Mail Connector, the Imcadmin.dll dynamic- link library (DLL) attempts to open the Rasphone.pbk file located in the following folder: \\\Admin$\System32\Ras Where is the name of the Exchange Server computer. If the Rasphone.pbk file does not exist in this folder or the Admin$ share has been removed, Imcadmin.dll is unable to open the file. Additional query words: ims ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : WinNT:4.0,5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.