DOCUMENT:Q196433 20-MAY-2002 [exchange] TITLE :XADM: Cannot Change IMC Conversion Method on Custom Recipient PRODUCT :Microsoft Exchange PROD/VER:WinNT:5.0 OPER/SYS: KEYWORDS:kbExchange500preSP3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you select the "Override Internet Mail Service settings for this recipient" check box on the Advanced tab in the properties for a custom recipient's SMTP address, modify the default settings under Message Format, and then attempt to save the changes by clicking OK twice, it may appear that the changes are not saved. If you view the Advanced tab again, the default settings are displayed. Note that this problem only occurs with custom recipients that are created for Internet addresses. CAUSE ===== The Exchange Server Administrator program is always displaying the default values whatever the values read from the directory. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Component: Administrator Program File Name Version ------------------------ Admin.exe 5.0.1461.79 Madmsg.dll 5.0.1461.79 WORKAROUND ========== To work around this problem, use the Exchange Server 5.5 Administrator program to display the real values. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. ====================================================================== Keywords : kbExchange500preSP3fix Technology : kbExchangeSearch kbExchange500 kbZNotKeyword2 Version : WinNT:5.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.