DOCUMENT:Q196853 01-MAR-2002 [exchange] TITLE :XADM: Mac Attachments Have Two Sets of Double Quotes Around Name PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2 OPER/SYS: KEYWORDS:exc55 exc55sp1 exc55sp2 EXC55SP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When a message that originates from a Macintosh client is processed through the Internet Mail Service, if the name of the attachment includes a set of double quotes, the Internet Mail Service adds another set to the file name. For example, if a message from a Macintosh client has an attachment with the name "filename", the Internet Mail Service adds another set of double quotes to the name changing it to ""filename"". CAUSE ===== The Internet Mail Service incorrectly recognizes the quotes as part of the filename. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Message Transfer Agent (MTA) File Name Version ----------------------- Gapi32.dll 5.5.2504.0 Mdbmsg.dll 5.5.2504.0 Store.exe 5.5.2504.0 STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3. Additional query words: ====================================================================== Keywords : exc55 exc55sp1 exc55sp2 EXC55SP3Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 Version : :5.5,5.5 SP1,5.5 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.