DOCUMENT:Q197870 08-APR-2000 [exchange] TITLE :XFOR: Exchange Notes Connector Stops on Corrupted Message PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 EXC55SP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== The Exchange Notes Connector may stop when processing a corrupted message from Lotus Notes to Exchange Server with the following error messages in the browser log: 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41301:Notes returned code: 2c5 (hex) >> ntshcint(1012) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41300:Notes Package ID: Notes Storage Facility (NSF). Extended Reason String: Object size cannot be zero >> ntshcint(1024) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41363:Error cannot retrieve message attachment >> ntshcm(4058) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 54006:Error {GRC:2808}: Notes to Exchange Attachment XFM failed >> nts2mex(2352) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 00500:An ABNORMAL SHUTDOWN request has been received >> stdmain(920) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 3 00505:LME-NOTES-NTSMEX is ending, last return code was {A shutdown request was made} CAUSE ===== In this case, opening this message from Exchange.box on the Notes server, and trying to either view, launch, or detach the attachment, produced the following error message: Lotus Notes Object size cannot be zero. Could not detach to file C:\TEMP\filename.doc RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: NOTESMC +--------------------------+ | File name | Version | +--------------------------+ | Lsntxmex.exe | 5.05.2527 | +--------------------------+ | Lsntshc.dll | 5.05.2527 | +--------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3. Additional query words: ====================================================================== Keywords : exc55 EXC55SP3Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.