DOCUMENT:Q198810 22-JUN-2001 [exchange] TITLE :XWEB: Mail Doesn't Get Sent to Contacts w/SMTP in E-mail Address PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook Web Access, version 5.5 - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to send a new mail message to a Contact through Outlook Web Access (OWA) and the Contact has "SMTP" as part of the e-mail address, a non-delivery report (NDR) is returned and looks similar to the following: Your message did not reach some or all of the intended recipients. To: 'smtp\:testuser@microsoft.com' Subject: test Sent: 1/4/99 7:28:04 AM The following recipient(s) could not be reached: 'smtp\:testuser@microsoft.com' on 1/4/99 7:28 AM The recipient name is not recognized MSEXCH:IMS:microsoft:northamerica:RED-IMC-02 0 (000C05A6) Unknown Recipient CAUSE ===== When CDO/MAPI resolves the name or address, CDO/MAPI actually reads the address type as SMTP:SMTP. The address cannot be parsed in OWA as a valid SMTP address, and returns an NDR. WORKAROUND ========== To work around this problem, do not type "SMTP" as a part of the e-mail address for a Contact in OWA. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. MORE INFORMATION ================ The Outlook client does not behave the same way because it will not allow you to type a colon into the e-mail Address Type. Additional query words: ====================================================================== Keywords : Technology : kbOutlookSearch kbOWASearch kbOWA550 kbOWA550SP1 kbOWA550SP2 kbOWA550SP3 Version : WINDOWS:5.5 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.