DOCUMENT:Q199425  19-JUL-2000  [exchange]
TITLE   :XADM: Exchange 5.5 Setup Does Not Work During Address Generation
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.0,5.5
OPER/SYS:
KEYWORDS:exc5 exc55

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, versions 5.0, 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to install Exchange Server 5.5 on an existing site where the
Microsoft Exchange Connector for IBM OfficeVision/VM (PROFS) is located, setup
may not work and you may receive the following error message:

   E-mail address for address type ' PROFS ' were not generated because an error
   occurred. To view details of the error, see the application event log in the
   Windows NT Event Viewer on the Microsoft Exchange Server computer.

   E-mail address for address type ' NOTES ' were not generated because an error
   occurred. To view details of the error, see the application event log in the
   Windows NT Event Viewer on the Microsoft Exchange Server computer.

   E-mail address for address type ' CCMAIL ' were not generated because an error
   occurred. To view details of the error, see the application event log in the
   Windows NT Event Viewer on the Microsoft Exchange Server computer.

   E-mail address for address type ' MS ' were not generated because an error
   occurred. To view details of the error, see the application event log in the
   Windows NT Event Viewer on the Microsoft Exchange Server computer.

CAUSE
=====

When you install additional connectors in an Exchange environment, an address
generator is installed. This address generator facilitates the automatic
generation of proxy addresses to use when the server sends and receives mail
between a foreign system and the Exchange Server computer. The address generator
is composed of a directory object and a .dll file that is located in the
Addressing folder.

In this case, either the attributes of the directory object or the .dll file are
incorrectly configured or unavailable. Because system accounts are generated
during setup, the address generator must be available.

WORKAROUND
==========

To work around this problem:

1. Remove all files and services that were created during the installation
   procedure that did not work, and then restart the server.

2. In the Exchange Administration program, connect to a server in the site that
   you want to join.

3. Click the Configuration container, click the Site Addressing object, and get
   the properties.

4. On the Site Addressing tab, click to clear the address type that is listed in
   the error message. For example, if the error message lists the address type
   'PROFS', click to clear the proxy address generator for PROFS, and then click
   Apply.

5. Run Exchange Server setup.

6. After setup is finished, click to select the PROFS check box.

MORE INFORMATION
================

Microsoft recommends that you follow the procedures in this article only after
you have confirmed that no new mailboxes will be created during setup. If new
mailboxes are created during setup, they will not include the e-mail address
type that you disabled.

The procedures in this article also work around this problem when it occurs with
other third-party proxy address types.

This problem has been noted in several Exchange Server environments, but it has
not proven to be an issue with all environments that use third-party site
addresses.

For additional information see the following Knowledge Base articles:

   Q158336 XADM: Modifying Version Values for Proxy Address Generator

Additional query words:

======================================================================
Keywords          : exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : winnt:5.0,5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.