DOCUMENT:Q199676  25-MAY-2000  [pcmail]
TITLE   :PC Adm: Invalid Characters in Mailbox Name for Microsoft Mail
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.0,3.2,3.2a,3.5
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for PC Networks, versions 3.0, 3.2, 3.2a, 3.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

You may not be able to modify or delete mailbox names.

CAUSE
=====

This issue can occur because the Administrator program allows you to enter
invalid characters in the Mailbox Name field. However, you cannot modify or
delete mailboxes with names that contain invalid characters.

RESOLUTION
==========

To resolve this issue, restore the heart files (or core files) from a backup
that was made before the users were created. The heart files are the following:

 - Master.glb

 - Access.glb

 - Access2.glb

 - Access3.glb

 - Admin.nme

 - Adminshd.nme

 - Adminshd.grp

 - Admin.grp


MORE INFORMATION
================

The following characters are invalid for use in mailbox names:

   ASCII 1-47; 58-64; 91-96; 123-127; 145-148

The following are some common invalid characters:

 - ~ (tilde)

 - ! (exclamation point)

 - @ (at sign)

 - # (number sign)

 - $ (dollar sign)

 - % (percent)

 - ^ (caret)

 - & (ampersand)

 - * (asterisk)

 - () (parentheses)

 - _ (underscore)

 - + (plus)

 - - (en dash)

 - = (equal sign)

 - ` (accent grave)

 - {} (braces)

 - [] (brackets)

 - | (vertical bar)

 - \ (backslash)

 - : (colon)

 - "" (quotation marks)

 - ; (semicolon)

 - '' (single straight quotation marks)

 - <> (angle brackets)

 - ? (question mark)

 - , (comma)

 - . (period)

 - / (slash mark)

A space in a mailbox name is also invalid.

Additional query words: Error 56 when modifying or deleting mailbox

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN320a kbMailPCN300 kbMailPCN350
Version           : WINDOWS:3.0,3.2,3.2a,3.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.