DOCUMENT:Q200883 22-JUN-2001 [exchange] TITLE :XWEB: Netscape OWA Client Displays Incorrect Language Text PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook Web Access, version 5.5 Service Pack 1 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When accessing Outlook Web Access (OWA) using a Netscape Navigator Web browser, you may see the text display in a language not consistent with the primary language of the client or server computers. This can happen if you have applied the incorrect Exchange Server service pack to the Exchange Server computer. For example, if you have a computer running Exchange Server version 5.5 (U.S. English Version) and install Service Pack 1 for Exchange Server (German version), Netscape Navigator Browser OWA clients may display German text, even after you apply the U.S. English version of Exchange Service Pack 1. RESOLUTION ========== To use Netscape Navigator OWA clients again, you must restore the Exchange Server installation from a backup made prior to applying the incorrect service pack version. WORKAROUND ========== OWA clients can use a browser other than Netscape Navigator without this effect. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access version 5.5 Service Pack 1. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : Technology : kbOutlookSearch kbOWASearch kbOWA550SP1 Version : WINDOWS:5.5 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.