DOCUMENT:Q201491 22-JUN-2001 [exchange] TITLE :XWEB: OWA Does Not Display RTF Text in Contacts PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== Text entered into an Outlook contact as rich text format (RTF) displays as Plain Text when viewed using Outlook Web Access (OWA). Any color or font changes made are disregarded when viewing. CAUSE ===== Contacts in OWA do not have separate read and edit forms, like the Outlook and Exchange clients do. The form OWA uses to edit and read contacts does not allow RTF. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ The reply form OWA uses for mail messages works the same way as the edit or read forms. RTF is converted to Plain Text when replying to a message. Additional query words: ====================================================================== Keywords : Technology : kbOutlookSearch kbOWASearch kbOWA550SP1 kbOWA550SP2 kbOWA550SP3 Version : WINDOWS:5.5 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.