DOCUMENT:Q201788  18-MAY-2001  [pcmail]
TITLE   :PC DB: Can't Send Microsoft Mail in Inbox of Outlook or Exchange
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:4.0,5.0,97; :
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
 - Microsoft Outlook 97, on platform(s):
    - the operating system: Microsoft Windows 98 
    - the operating system: Microsoft Windows 95 
 - Microsoft Outlook 98, on platform(s):
    - the operating system: Microsoft Windows 98 
    - the operating system: Microsoft Windows 95 
 - Microsoft Outlook 2000, on platform(s):
    - the operating system: Microsoft Windows 98 
    - the operating system: Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to send e-mail by using Microsoft Mail, you may receive the
following error message:

   Transport not available.

Simple Mail Transfer Protocol (SMTP) and other types of e-mail work correctly.

CAUSE
=====

This problem can occur if the Network/PO option no longer exists (to find this
option, click Services on the Tools menu, click Microsoft Mail, click
Properties, click Delivery, and then click "Address types"). This information is
obtained from the Master.glb file when the file loads.

RESOLUTION
==========

To resolve this problem, restore the Master.glb file from a backup.

WORKAROUND
==========

To work around this problem, install the postoffice to a temporary location, and
then copy the Master.glb file from the postoffice.



Additional query words: OL97, OL98, OL2000

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3
Version           : WINDOWS:4.0,5.0,97; :
Issue type        : kbprb
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.