DOCUMENT:Q201876  12-APR-2000  [exchange]
TITLE   :XFOR: GroupWise Router Stops Responding with Errors 6064 and 605
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Microsoft Exchange Router for Novell GroupWise may stop responding with the
following errors in the event log.

   Source: MSExchangeGWRtr

   Error:General

   Event:6064

   Message: Error occurred when processing files from API_IN Directory.
   Return code: 8004010f

   Source:MSExchangeGWRtr

   Error:General

   Event:6052

   Message: The following directory could not be found:
   \\bad_dog\sys\tiger\wpgate\api\API_OUT\ Please make sure the directory setting
   is correct and the GroupWise Server is running.

   The system error code is 18

CAUSE
=====

This behavior may be a result of running out of client licenses on the NetWare
server.

RESOLUTION
==========

Ensure that there is at least one available license left for the GroupWise
Router to log onto the NetWare server, and then attempt the sending process
through the gateway again.

Additional query words:

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Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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