DOCUMENT:Q202178 11-JUN-1999 [exchange] TITLE :XFOR: Messages to cc:Mail Queued in Submit Directory PRODUCT :Microsoft Exchange PROD/VER:winnt:5.0,5.5 OPER/SYS: KEYWORDS:exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== Messages from Microsoft Exchange Server to Lotus cc:Mail are sitting in the queue in the Exchsrvr\Ccmcdata\Submit folder. No errors are reported in the application log and the Microsoft Exchange cc:Mail Connector service starts without error. However, the messages are not delivered to cc:Mail. CAUSE ===== When the Microsoft Exchange cc:Mail connector is converting the messages to the cc:Mail format, the messages are written to the Exchsrvr\Ccmcdata\Submit folder. After the conversion is finished, the Exchange Connector for Lotus cc:Mail should then write the files to the Exchsrvr\Ccmcdata\Import folder. If the Exchsrvr\Ccmcdata\Import folder is corrupted, the files cannot be written to the folder, and they remain queued in Exchsrvr\Ccmcdata\Submit. RESOLUTION ========== To solve this problem: 1. Stop the Microsoft Exchange cc:Mail connector service. 2. In the Exchsrvr\Ccmcdata folder, move all files and subfolders to a temporary Submit folder. Leave Exchsrvr\Ccmcdata empty. 3. Restart the Microsoft Exchange cc:Mail connector service. All the subfolders and .ini files are recreated in the Exchsrvr\Ccmcdata folder. 4. Stop the Microsoft Exchange cc:Mail connector service. 5. Move all files from the temporary Submit folder to the Exchsrvr\Ccmcdata\Submit folder. 6. Restart the Microsoft Exchange cc:Mail connector service. All files in the Submit folder should be successfully processed and sent to cc:Mail. Additional query words: ccmc, messages stuck, import fails ====================================================================== Keywords : exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 Version : winnt:5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.