DOCUMENT:Q216492 30-SEP-1999 [exchange] TITLE :XFOR: Extra Space in Notes Proxy Address Causes Mail to NDR PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 EXC55SP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== Lotus Notes users may receive a non-delivery report (NDR) when replying to an e-mail message originating from Exchange Server. This NDR might result from recent changes made on the Exchange Server, particularly to the Notes proxy address of the Exchange Server user. CAUSE ===== The Exchange Notes Connector does not know how to handle extra spaces in the Notes proxy address of Exchange Server users. This might be a result of modifying the Notes proxy address generation rule under Site Addressing to a format that might generate a space. For example: &g &i &s/Site/Org@Exchange) A user that did not have a middle initial would contain a Notes proxy address of similar to the following: "John Smith/Site/Org@Exchange" Note the extra space between John and Smith. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Notes Mail Connector +---------------------------+ | File name | Version | +---------------------------+ | Ntspxgen.dll | 5.5.2533.0 | +---------------------------+ WORKAROUND ========== To work around this problem, specify a Notes proxy address generator rule that does not result in any addresses with an extra space. Administrators can also manually correct the user's Notes proxy address by removing the extra space. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.. This problem was first corrected in Exchange Server 5.5 Service Pack 3. MORE INFORMATION ================ This issue might still be a problem if modifications to the Notes proxy address were accomplished through some other mechanism, such as importing/exporting CSV files, or through a dirsync mapping rule. Microsoft is aware of this problem. Additional query words: ====================================================================== Keywords : exc55 EXC55SP3Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.