DOCUMENT:Q217215 26-MAR-2000 [exchange] TITLE :XADM: SP2 Update Fails: Procedure Entry Point Error w/Netif.dll PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 SP2 OPER/SYS: KEYWORDS:exc55sp2 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== During the Exchange Server 5.5 Service Pack 2 update, you may encounter an error message about failing to upgrade Mdbperf.dll. If you choose to abort the Setup at this time, the following error will occur when you attempt to rerun the update or start the Exchange services: Dsamain.exe -Entry Point Not Found The procedure entry point ?HrRegisterProtocol@@YGJPAVPROTO@@FJJJKHPAXK@Z could not be located in the dynamic link library Netif.dll. CAUSE ===== The Netif.dll file version was a pre-Service Pack 2 2448 build version. RESOLUTION ========== Rename the Netif.dll file on the Exchange Server in the Exchsrvr\Bin directory, and copy it from the Service Pack 2 CD. In Control Panel, click Services, and attempt to start the directory service manually. Proceed to the Information Store and Message Transfer Agent services next. If a service does not start, you may need to obtain that service executable from the Service Pack 2 CD. The name of the service executables are: System Attendant - Mad.exe Directory Service - Dsamain.exe Information Store - Store.exe Message Transfer Agent - Emsmta.exe When all of the core services start successfully, you will need to reinstall Service Pack 2. MORE INFORMATION ================ This error is usually encountered when Mdbperf.dll is in use. This file is opened by Performance Monitor. It will be necessary to stop all performance monitors set to run against the server performing the upgrade. NOTE: Customers may also report the following error message: STORE.EXE The procedure entry point could not be located in the dynamic link library Msvcrt.dll. Customers should copy the files Store.exe and Msvcrt.dll from the latest service pack. NOTE: If you apply the following Store hotfix: 5.5.2611.9 you also need to apply the following DSA hotfix: 5.5.2600.0 Additional query words: ====================================================================== Keywords : exc55sp2 Technology : kbExchangeSearch kbZNotKeyword2 kbExchange550SP2 Version : winnt:5.5 SP2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.