DOCUMENT:Q217378 02-OCT-1999 [exchange] TITLE :XFOR: Chat Service Stops Unexpectedly, Unable to Change Nickname PRODUCT :Microsoft Exchange PROD/VER:winnt:2.0,5.5 OPER/SYS: KEYWORDS:MCIS_MSG exc55 EXC55SP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 Service Packs 1, 2 - Microsoft Commercial Internet System version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you connect to a chat server that is running the Microsoft Exchange or Microsoft Commercial Internet System (MCIS) Chat Service, you may experience either of the following symptoms: - If you repeatedly send the AUTH command to the server, the Chat Service may stop unexpectedly. - If you attempt to change your nickname, an error message indicating that you are attempting to change the nickname too frequently may be displayed. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Chat Service +--------------------------+ | File name | Version | +--------------------------+ | Chatsvc.exe | 5.5.2541.1 | +--------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in the Chat Service that is included with the Microsoft products listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 3. Additional query words: ====================================================================== Keywords : MCIS_MSG exc55 EXC55SP3Fix Technology : kbAudDeveloper kbZNotKeyword8 kbExchangeSearch kbZNotKeyword2 kbMCISSearch kbMCIS200 kbExchange550SP1 Version : winnt:2.0,5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.