DOCUMENT:Q218187  06-OCT-1999  [exchange]
TITLE   :XADM: Error 8004010f-0501-8004010f When Moving Mailbox
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5,5.5 SP1,5.5 SP2
OPER/SYS:
KEYWORDS:exc55 exc55sp1 exc55sp2 EXC55SP3Fix

======================================================================
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The information in this article applies to:

 - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2 
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SYMPTOMS
========

Moving a mailbox from one server to another fails with the following error
message:

   Unexpected error <<0xc0040000 - The client operation failed. Microsoft
   Exchange Information Store ID no. 8004010f-0501-8004010f>> occurred.

CAUSE
=====

During the Move Mailbox operation, when Exchange Server tried to read the
ptagMailFlag field for an embedded message, it was not able to because the flag
is not available, and the operation failed.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

NOTE: The fix should be applied to the source and destination Exchange Server
computers.

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+-------------------------+
| File name  | Version    | 
+-------------------------+
| Gapi32.dll | 5.5.2560.0 | 
+-------------------------+
| Mdbmsg.dll | 5.5.2560.0 | 
+-------------------------+
| Store.exe  | 5.5.2560.0 | 
+-------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words:

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2
Version           : winnt:5.5,5.5 SP1,5.5 SP2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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Copyright Microsoft Corporation 1999.