DOCUMENT:Q219030 08-MAY-2002 [exchange] TITLE :XFOR: Parsing Problem with LinkAge and cc:Mail Connector PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - LinkAge Message Exchange, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The LinkAge Message Exchange 3.2 cc:Mail Connector may not correctly parse user names during the directory synchronization (dirsync) process. The problem may occur if there is a cc:Mail postoffice that has been included in the dirsync process using the "include" statement in the Linkage.ini file under the LME-CCMAIL-CXA section. If the include statement completely contains the postoffice definition of an Exchange Server user, that user may not be replicated to cc:Mail. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: LinkAge Message Exchange +---------------------+ | File name | Date | +---------------------+ | Lsccm.dll | 9/22/98 | +---------------------+ STATUS ====== Microsoft has confirmed this to be a problem in LinkAge Message Exchange version 3.2. MORE INFORMATION ================ Additional query words: ====================================================================== Keywords : Technology : kbZNotKeyword6 kbExchangeSearch kbLinkAgeSearch kbLinkAge320 Version : WINDOWS:3.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.