DOCUMENT:Q223777 14-APR-1999 [exchange] TITLE :XCLN: Voting Buttons Disappear when Sending Message to CR PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When a message with Voting Buttons is sent to a custom recipient (CR), the Voting Buttons are gone when the recipient receives the message. CAUSE ===== By default, when a custom recipient is created, rich text e-mail is not enabled. RESOLUTION ========== In the Exchange Server Administrator program, get the properties for the custom recipient mailbox, then go to the Advanced tab, and click to enable the "Allow Rich Text in Messages" check box. This will allow rich text to be sent to the custom recipient. MORE INFORMATION ================ Voting Buttons require the message be sent in rich text. For additional information, please see the following article in the Microsoft Knowledge Base: Q180320 OL98: (CW) Voting and Meeting Buttons Missing Additionally, if the custom recipient is connecting to a third-party e-mail server that strips out rich text formatting, he or she will not be able to use Voting Buttons. The same is true for users who are getting e-mail through a client that has rich text disabled, or does not support rich text messages. Some POP3 clients support HTML messages, but not rich text. Additional query words: ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.