DOCUMENT:Q228509 08-MAY-2002 [exchange] TITLE :XCLN: Meeting Item Cannot Be Opened on Outlook 8.04 Client PRODUCT :Microsoft Exchange PROD/VER::8.04 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook 97, version 8.04 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When an Outlook user modifies an occurrence of a recurring meeting request by adding another attendee, the new attendee, if using Outlook 97 (8.04), cannot open the meeting request. When the new attendee attempts to open the update meeting request, the following message appears: Microsoft Outlook Unable to open meeting item "". Expected Results: The Outlook 97 version 8.04 user expects the meeting to open and to be allowed to accept or reject it. Only newly-added attendees are unable to open the meeting update notification. If you use Outlook 97 version 8.03, you can open the updated meeting message. Newly-added attendees cannot open the updated meeting message if they are using either the Service Release 2 (SR2) update to Outlook 97 (or Office 97) or the Year 2000 update. Original attendees do not experience any problem with the meeting update, regardless of client version. The problem is in the creation of the recurring meeting in the Calendar. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 97 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Outllib +--------------------------+ | File name | Version | +--------------------------+ | Outllib | 8.04.00.6324 | +--------------------------+ The fix is also available in the following languages: French German Italian Japanese STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ If you use Outlook 97 version 8.03, you can open the updated meeting message. Newly-added attendees cannot open the updated meeting message if they are using either the Operating System Release 2 (OSR2) update to Outlook or the Year 2000 update. Original attendees do not experience any problem with the meeting update, regardless of client version. The problem is in the creation of the recurring meeting in the Calendar. Additional query words: 8.04 OL97 ====================================================================== Keywords : Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlook804 Version : :8.04 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.