DOCUMENT:Q230753 08-MAY-2002 [exchange] TITLE :XCLN: Outlook 8.03 Stays in Memory after Exiting PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:8.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook, Exchange Server Edition, version 8.0, used with: - the operating system: Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== Outlook will not exit from memory after you start a custom form and drag an attachment into the rich text format (RTF) body of that form. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 97 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Outllib.dll +----------------------------+ | File name | Version | +----------------------------+ | Outllib.dll | 8.04.00.5725 | +----------------------------+ WORKAROUND ========== A reference to the form was not being released. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Outlook for Windows 3.x, Exchange Server Edition 8.0. This problem is also fixed in Microsoft Outlook 98. Additional query words: ====================================================================== Keywords : Technology : kbOutlookSearch kbExchangeSearch Version : WINDOWS:8.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.