DOCUMENT:Q231803  30-SEP-1999  [exchange]
TITLE   :XADM: CC Recipient Lost in P2 When BCC Used on cc:Mail Message
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55 EXC55SP3Fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Microsoft Exchange Server information store removes the last SMTP address
from the P2 body in a message traveling out by means of the Internet Mail
Service.

CAUSE
=====

The information store removes the last SMTP address from the P2 body when the
following conditions are true:

 - The message originates in a system outside of Exchange such as Lotus cc:Mail
   system.

-and-

 - The message is routed by the Exchange Server system and sent out the Internet
   Mail Service.

The address that is removed is the last address in the Cc list when the Bcc field
also contains addresses. The content in the P1 message body that ensures the
messages delivery remains intact, and all of the addresses receive a copy of the
message. SMTP users are unable to Reply All to the message and send to the one
Cc address that was removed from the P2 body. The users on the cc:Mail system or
the Exchange Server system receive all the addresses. Only SMTP addresses on the
other side of the Internet Mail Service experience the loss of the one address.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+-----------------------+
| File name  | Version  | 
+-----------------------+
| Store.exe  | 5.5.2598 | 
+-----------------------+
| Mdbmsg.dll | 5.5.2598 | 
+-----------------------+
| Gapi32.dll | 5.5.2598 | 
+-----------------------+


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Exchange Server 5.5 Service Pack 3.

Additional query words:

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.