DOCUMENT:Q232705 11-JUN-2002 [exchange] TITLE :XADM: Error 87 Starting Information Store after Online Restore PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.0,5.5 OPER/SYS: KEYWORDS:exc4 exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== After an online restore completes, the Information Store service does not start and generates an error 87. In the application, you also see the following event: Event ID: 1081 Source: MSExchangeIS Description: MSExchangeIS is unable to recover the database because error 0x00000057 occurred after a restore operation. CAUSE ===== When the information store tries to start after an online restore, it attempts to read the Restore In Progress registry key to determine how to handle the online restore. If any portion of the Restore In Progress key is incorrect, the above error in the "Symptoms" section is logged. RESOLUTION ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. Open the registry and verify the data paths and log numbers in the Restore In Progress key. This key is located at HKEY_LOCAL_MACHINE\System\CurrentControlSet\Service\MSExchangeIS\Restore In Progress. For additional information, please see the following article in the Microsoft Knowledge Base: Q169859 XADM: Event ID 1081 and Service Specific Error 0x00000057 WORKAROUND ========== The Restore In Progress key is created during the restoration from an online Exchange Server-aware backup. This key is created based on data retrieved during the backup process. You need to scrutinize incorrect entries in the Restore In Progress keys. After you find the cause of the discrepancy, you can either delete the Restore In Progress key and restore the database again, or rebuild the Restore In Progress key manually to reflect the correct paths and attempt to start the information store. Additional query words: RIP ====================================================================== Keywords : exc4 exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.