DOCUMENT:Q233236 02-OCT-1999 [exchange] TITLE :XFOR: Chinese Outlook MSMail Users Get NDRs Sending to Exchange PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 exc55sp3 EXC55SP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 Service Packs 1, 2 ------------------------------------------------------------------------------- SYMPTOMS ======== Messages sent from Microsoft Mail to Exchange Server through the MS Mail Connector Interchange (MSMI) using a Chinese Outlook client are not delivered to their destination. The sender receives a non-delivery report (NDR) similar to the following: Your Message To: Subject: Test Message From Chinese Outlook/MSMail Was not delivered for the following reasons: Delivery failed to MS:MICROSOFT/SITE/SOMEBODY Reason: 0 (transfer failed) diagnostic: -1 (no diagnostic). MSEXCH:MSExchangeMTA:SITE:SERVER. Original message body follows... The following events are logged in the event log: Event ID: 2025 Source: MSExchangeIS Private Description: The delivery of a message failed due to error 80004005. A non-delivery report is being sent to the message's originator. Event ID: 270 Source: MSExchangeMTA Description: A permanent error has occurred with Entity /O=MICROSOFT/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT PRIVATE MDB. Entity is a Message. Object is a Normal Priority Message. Object: 06000050. Message ID: C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-00000287 Content length: 1235, External Trace information (first 100 bytes) = 3080638061801302555300006280130120000013094D6963726F736F66740000318080113938303332303135353330302D303830308201008302060000000000, PDU dump reference 5 [MTA SUBMIT 17 74] (14) Event ID: 290 Source: MSExchangeMTA Description: A non-delivery report (reason code transfer-failure and diagnostic code Omit any diagnostic code) is being generated for message C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-00000287. It was originally destined for DN:/o=Microsoft/ou=SITE/cn=Recipients/cn=Somebody§ (recipient number 1), and was to be redirected to . [MTA DISP:RESULT 20 136] (12) CAUSE ===== This problem occurs when the Microsoft Exchange Server information store receives the message from the message transfer agent (MTA) and detects that there are two MAPI Properties for strings within the message that have conflicting code page IDs. The information store sends an NDR for the message because of the discrepancy. This problem will not occur if the Chinese Exchange client is used instead of the Chinese Outlook client because the Chinese Outlook client includes four additional MAPI Properties for the TNEF portion of the message, one of which is an additional string property containing a code page ID. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: MSMI +---------------------+ | File name | Version | +---------------------+ | Mt.exe | 2619.0 | +---------------------+ | Mtmsg.dll | 2619.0 | +---------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Packs 1, 2. This problem was first corrected in Exchange Server 5.5 Service Pack 3. Additional query words: ====================================================================== Keywords : exc55 exc55sp3 EXC55SP3Fix Technology : kbZNotKeyword8 kbExchangeSearch kbZNotKeyword2 kbExchange550SP1 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.