DOCUMENT:Q234293 05-JUN-1999 [exchange] TITLE :XFOR: Setup Problems Upgrading GW/Notes/SNADS/PROFS Connectors PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== You may encounter the following error message while upgrading or installing the Microsoft Exchange Connectors for Novell GroupWise, Lotus Notes, SNADS, or PROFS: A read-only file, \\server\Exchsrvr\Gwise\I386\Gwxpxgen.dll, was found while attempting to copy files to the destination location. To overwrite the file, click the Yes button, otherwise click the No button. Note that this file will change depending on which connector you are attempting to install. CAUSE ===== This problem occurs because the system attendant has locked the proxy address generator for these connectors. WORKAROUND ========== There are two workarounds: Workaround Number One --------------------- 1. Minimize the Setup window. 2. Stop the Microsoft Exchange System Attendant. You will be asked if it may stop the following services: - Microsoft Exchange Message Transfer Agent - Microsoft Exchange Directory - Microsoft Exchange Information Store Note any other services that are mentioned. 3. Restart each service individually, until all services are started again. 4. Return to the Setup window, and click Retry to finish the Setup procedure. Workaround Number Two --------------------- 1. Find the .dll file listed in the error message. 2. Rename the .dll file. 3. Return to the Setup window, and click Retry to finish Setup. Do this as many times as required depending on the number of connectors installed. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. Additional query words: ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.