DOCUMENT:Q235228  30-SEP-1999  [exchange]
TITLE   :XWEB: OWA Stops Responding with Exchange Server 5.5 SP2
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:5.5; winnt:5.5
OPER/SYS:
KEYWORDS:exc55 exc55sp1 exc55sp2 EXC55SP3Fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
 - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 
-------------------------------------------------------------------------------


SYMPTOMS
========

After you apply Service Pack 2 for Microsoft Exchange Server 5.5, Outlook Web
Access (OWA) may stop responding and produce the following Drwtsn32.log:

   Application exception occurred:
   App: exe\inetinfo.dbg (pid=256)
   When: 5/5/1999 @ 11:26:32.523
   Exception number: c0000005 (access violation)

CAUSE
=====

If the symbols are installed correctly on the computer, the callstack will look
similar to the following:

   

   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   05aaf868  6277d48f  20b02f28 62782266 20b02f28 EMSMDB32!DeinitEMSUI+0xf
   05aaf870  62782266  20b02f28 07e018e8 20b1c9c0 EMSMDB32!PerInstDeinit+0x3f
   05aaf884  6fada321  20b02f28 62791aed 20b02f28 EMSMDB32!PRVDROBJ::Release+0x46
   05aaf88c  62791aed  20b02f28 00000000 07e018e8 MAPI32!UlRelease+0x11
   05aaf8a0  627922c0  07e018e8 07eb4f80 07e57038 EMSMDB32!RMSP_Destroy+0x4d
   05aaf8b4  6fada321  07e018e8 6fa974df 07e018e8 EMSMDB32!RMSP_Release+0x40
   05aaf8bc  6fa974df  07e018e8 07e018e8 08051480 MAPI32!UlRelease+0x11
   05aaf948  6fada321  07e57038 62794866 07e57038 MAPI32!CommonSupportRelease+0x3cf
   05aaf950  62794866  07e57038 08051480 08051480 MAPI32!UlRelease+0x11
   05aaf968  627946d7  07e57038 20a9f010 05544330 EMSMDB32!ROBJ_Destroy+0xe6
   05aaf97c  6f07a1af  08051480 05544330 6f0896e8 EMSMDB32!ROBJ_Release+0xc7
   05aaf988  6f0896e8  05544330 6f06c57b 00000001 CDO!CPropArray::~CPropArray+0xf
   05aaf99c  6f06c256  00000000 05544330 00000000 CDO!CInfoStore::CInfoStore+0x28
   05aaf9b8  6f06c663  20a9f010 20a9f010 6f06c69b CDO!CDispatchObj::Release+0x26
   05aaf9cc  6f06c609  02124dd0 20a9f010 6f085f8c CDO!CDispatchObj::M_InvalidateChildren+0x43
   05aaf9d8  6f085f8c  00000000 20a9f010 00000000 CDO!CDispatchObj::M_InvalidateObj+0x49
   05aafa10  6f083076  6f06ca20 015a26c0 00000000 CDO!CSession::M_ScLogoff+0xdc
   05aafa14  6f06ca20  015a26c0 00000000 00000000 CDO!CSession::V_HrInvoke+0xb6
   05aafa24  6b60d1e1  20a9f010 00000076 6b641458 CDO!CDispatchObj::Invoke+0x60({...})
   08051480  07fd0710  00000000 4a040003 00000000 0x6b60d1e1
   627adc80  627945b0  62794610 6278b3a0 6278b3f0 0x07fd0710

NOTE: The fix needs to be applied on the computer running OWA.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: MDB

+---------------------------+
| File name    | Version    | 
+---------------------------+
| Emsmdb32.dll | 5.5.2628.0 | 
+---------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 SP2. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words: inetinfo, emsmdb32, crash

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 EXC55SP3Fix 
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550SP1 kbOWA550SP2 kbOWA550SP3
Version           : WINDOWS:5.5; winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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