DOCUMENT:Q237421 30-SEP-1999 [exchange] TITLE :XCON: Euro Sent Through X.400 Connector Displayed Incorrectly PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 EXC55SP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you compose a message with the euro currency symbol (a "C" with two horizontal lines through the center) on the Subject line or in the body of the message, and then send the message through an X.400 Connector, the euro currency symbol may be displayed as a question mark (?) when you open the message in an e-mail client. Note that this problem only occurs if the "Remote clients support MAPI" check box on the General tab and the "Allow MS Exchange contents" check box on the Advanced tab are not selected in the properties for the X.400 Connector. Clearing these check boxes prevents the server from sending content formatted in transport-neutral encapsulation format (TNEF) or message database encoding format (MDBEF). RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3. After you apply the fix, you must configure the X.400 Connector to use the Latin-9 (ISO-8859-15) character set during message conversion. To do so, use the following steps. WARNING: Using the raw mode of the Exchange Server Administrator program (admin /r) incorrectly can cause serious problems that may require you to reinstall Microsoft Windows NT Server and/or Microsoft Exchange Server. Microsoft cannot guarantee that problems resulting from the incorrect use of raw mode can be solved. Use raw mode at your own risk. 1. Start the Exchange Server Administrator program in raw mode by typing the following at a command prompt: "c:\exchsrvr\bin\admin /r" (without the quotation marks) 2. In the left pane, click the Connections object under the appropriate site. In the right pane, click the X.400 Connector, and then on the File menu, click Raw Properties. Note that the Connections object appears under the Configuration object. 3. In the list of object attributes, select Translation-Table-Used, and then in the "Edit value" box, type "10" (without the quotation marks). If Translation-Table-Used does not appear in the list of object attributes, select All in the "List attributes of type" box. 4. Click Set, and then click OK. MORE INFORMATION ================ For information about the availability of the euro currency symbol in Microsoft Windows NT character sets, please see the following articles in the Microsoft Knowledge Base: Q182005 Euro Currency Not Available in Windows NT Character Sets Q235445 Seven Fonts Not Supporting the Euro Currency Symbol Additional query words: ====================================================================== Keywords : exc55 EXC55SP3Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.