DOCUMENT:Q237866 14-AUG-1999 [exchange] TITLE :XADM: Event ID 5004 Generating Offline Address Book PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to generate an offline Address Book (OAB), the following error message may be displayed: An error occurred while generating the offline Address Book. To view details, see the application event log in the Windows NT Event Viewer on the offline Address Book Server. Microsoft Exchange Administrator ID no. c1031662 In addition, the following event appears in the event log: Event ID: 5004 Description: Generation of the offline Address Book is complete. Result: An error occurred. CAUSE ===== The default permissions of Full Control for the Everyone group has changed on the Winnt folder and all subfolders. RESOLUTION ========== Change the permissions of the Everyone group to Full Control on the Winnt folder and all subfolders. Regenerate the offline Address Book. Additional query words: ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.