DOCUMENT:Q237961  06-AUG-2002  [exchange]
TITLE   :XFOR: IMAP4 and POP3 Users Cannot Retrieve Messages
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

POP3 and IMAP4 users receive error messages when trying to retrieve messages
from the Exchange Server computer. The following error message may be received
by an IMAP4 user in Outlook Express 4.0:

   ! Updated message flags from the IMAP server could not be saved to disk. If
   this persists, right-click this folder node, select 'Properties' and push the
   'Delete' button under the 'Local Files' tab.

   Clicking OK may reveal the following error message:

   An IMAP command did not complete successfully. Could not download new
   messages from the IMAP server.

   Clicking the Details button may reveal the following:

   The requested item could not be found.

The following error message may be received by an IMAP4 user in Outlook Express
5.0:

   Could not download new messages from the IMAP server.

   Clicking the Details button may reveal the following:

   The requested item could not be found.

The following error message may be received by an IMAP4 user when starting
Outlook Express 5.0:

   Some errors occurred while processing the requested tasks. Please review the
   list of errors below for more details.

   Clicking the Details button may reveal the following:

   Header download for the 'Inbox' folder did not complete. Could not download
   new messages from the IMAP server. Account: 'Account', Server: Servername',
   Protocol: IMAP, Server Response: 'The requested item could not be found.',
   Port: 143, Secure(SSL): No, Error Number: 0x800CCCD2

The following error message may be received by a POP3 user in Outlook Express 4.0
or 5.0:

   Some errors occurred while processing the requested tasks. Please review the
   list of errors below for more details.

   Clicking the Details button may reveal the following

   Message number 1 could not be retrieved. Account: 'Account', Server:
   'Servername', Protocol: POP3, Server Response: '-ERR The requested item could
   not be found.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
   Number: 0x800420CD

   where 'Account' is the account created in Outlook Express and 'Servername' is
   the name of the Exchange Server computer.

The following error message may be received by a user running Windows CE Inbox
version 3.0:

   A critical error has occurred. Error Retrieving Message. The message may have
   been either moved or deleted.

For IMAP4 users, the following event appears in the application event log

   Event ID: 13000
   Source:MSExchange IMAP4
   Type: Error
   Category: Client Action
   Description:

   An error (0x8004010f) occurred while rendering a message for download on
   mailbox <Mailbox>.

-and-

For POP3 users, the following event appears in the application event log

   Event ID: 11302
   Source: MSExchange POP3
   Type: Error
   Category: Client Action
   Description:

   An error (0x8004010f) occurred while rendering a message for download on
   mailbox <Mailbox>.

where <Mailbox> is the mailbox receiving the IMAP4 or POP3 error messages.

STATUS
======

This problem was first corrected in Exchange Server 5.5 Service Pack 3.


Additional query words: Intel I386 alpha windows ce inbox wince handheld palm-size pc pocket pmail eudora netscape communicator navigator

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Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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