DOCUMENT:Q242320 27-OCT-2000 [exchange] TITLE :XFOR: Event ID 4122 from Exchange Server Internet Mail Service PRODUCT :Microsoft Exchange PROD/VER::5.0,5.5,5.5 SP1,5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:exc55 exc55sp1 exc55sp2 exc55sp3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== The following error message may be logged multiple times in the application event log, and e-mail messages may not be delivered or received: Event ID - 4122 MSExchangeIMC Description - An error occurred while retrieving the originating address of a message to be delivered. Since the originating address is needed for mail delivery, the mail cannot be delivered. The message that was being processed has been moved to the "BAD" folder. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate these messages. CAUSE ===== This problem can occur if the Network Associates GroupShield antivirus software is running. The GroupShield software scans e-mail messages at the same time that the Internet Mail Service is processing them. This results in malformed e-mail addresses and generates the error message in the "Symptoms" section of this article, Event ID 4122. RESOLUTION ========== To resolve this problem, configure GroupShield to omit the Internet Mail Service from its scanning routines. Contact Network Associates for more information. MORE INFORMATION ================ For additional information about how to use the utilities mentioned in the description in Event ID 4122, click the article number below to view the article in the Microsoft Knowledge Base: Q165505 XFOR: How to View or Delete Messages in MTS-IN and MTS-OUT Queues Additional query words: ====================================================================== Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 Version : :5.0,5.5,5.5 SP1,5.5 SP2,5.5 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.